A virtual receptionist provides callers with a menu of options for reaching the right person, department or location. It can automatically route calls during business working hours, outside of business hours, holidays and other scheduling impacting scenarios.
The most reliable virtual receptionists are trained customer service professionals. They understand the importance of providing prompt and accurate responses to callers, which increases customer satisfaction, lowers call-resolution time and saves businesses money.
Most small business owners and their in-house employees wear many hats, so handling callers can eat into precious time that could be better spent on more pressing tasks. By outsourcing receptionist responsibilities to a virtual answering service, you can free up in-house team members’ time and focus on the priorities of your business.
Choosing the best virtual receptionist will depend on your company’s specific needs, call volume and goals. For example, if you’re a two-person company, it may be beneficial to choose a virtual receptionist that can handle up to 1,000 calls per month. Likewise, if you want to provide callers with the option to speak to someone in their own language, make sure the virtual receptionist you select can do so.
Ruby is a cloud-based auto-attendant that can welcome callers with a professionally recorded greeting and easily route them to the right people. It’s an affordable, customizable solution for managing inbound call routing and voicemail, with no monthly fee. Grasshopper customers can add Ruby to their account by selecting a local or toll-free business number or porting their current number. virtual receptionist